Cached Credentials expired : What to do? [Updated 2023]

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This is a problem that several MS Office users have complained about. Let me give you an example of how this issue manifests itself. For example, if you wish to save a Word document, you would use Microsoft Word. However, you must log in since the cached credentials have expired. Thus, after logging in, you are repeatedly prompted to log in. When you navigate to file > account, it will indicate that you are already logged in. This is a tiresome unending circle because MS Office is such an integral component of everyone’s daily life. In this blog, we will address the cause of this issue and its resolution.

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What is the cause of this problem?

Microsoft Office includes MS Word, Excel, and PowerPoint, among other applications. Additionally, Microsoft Office contains OneDrive. “Use Office programmes to sync office tiles that I open” is a checkbox that is automatically selected after installation. The checkbox is depicted in the following image:

This function operates normally until your OneDrive credentials expire or become compromised. But after that, this functionality begins to malfunction and you will continue to see the following error: “Authentication Required: your cached credentials have expired.” Please sign in once more.” This article will explain how to disable this option.

Fixing the issue

  • Firstly, navigate to the icon of OneDrivethat is available on your Taskbar.
  • Secondly, do a right-click on the OneDriveicon and click on the option of  Settings.

Sign-in Required: We Can’t save, or check for, changes because your cached credentials have expired. Please sign-in again.

  • Now open the tab Office. There you will see the option of “Use Office applications to sync office tiles that I open.” You have to uncheck the box in front of that option.
  • Lastly, you have to restart all of the Office 365 applications and try again.

There is one more method that you can try. Let’s look into it:

cached credentials expired

Complete error message

Let’s take a look on the exact message of the error. It is as follows:

cached credentials expired


Several factors can cause your cached credentials to expire in Microsoft Office. That could be due to a password change or the cache expiring naturally. It can also affect many Office applications, such as Word, Excel, or PowerPoint, where your credentials have been saved for quick access. But some Office users want to know how to fix the “cached credentials have expired” error. So, in this article, we will show you how.

If the credential error is showing when you are using OneDrive, you will need to use the “Use the OneDrive settings menu to help fix the error” method to fix the issue. However, if you are having the issue with any other apps, you will need to use the local credential manager by following the steps for the “Use the Credential manager to help fix the error.” method.

How to use OneDrive to fix the “cached credentials have expired” error in Microsoft Office:
cached credentials expired

How to use Credentials Manager to fix the “cached credentials have expired” error in Microsoft Office:
cached credentials expired

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